Festool PRO 5 Sander Order Status FAQs

In order to provide the latest information available, we have listed answered to commonly asked questions below.


When will my order ship?

The Festool PRO 5 sander is scheduled to ship on Tuesday, November 1st, 2016. If you ordered other items, all in-stock items shipped immediately.

Uh oh! I forgot to order sandpaper!

No problem, in the rush to take advantage of this great offer it may have been easy to forget to order sandpaper.

Festool's sanders have a unique hole pattern. In order to take advantage of the exceptional dust extraction that Festool is known for, we recommend using Festool brand abrasives. Additionally, Festool's abrasive are known to outlast other brands. We have created two starter packs to make it easy to get started with 10-sheets each of 80, 120 and 180 grit. Select Rubin for sanding bare wood or select Granat for finishes, stripping, paint, bare wood or other sanding tasks. If you'd prefer to choose your own grits and pack sizes of abrasive, you can shop our selection of sandpaper for Festool 5" sanders.

Your PRO 5 sander will come with a sample pack of sandpaper with two sheets each of 80, 120, 150, 180 and 220 grits.

When will my credit card be charged?

For those customers who paid using a credit card, you will not be charged until the sander ships. If you used Paypal, your order has already been paid in full. Please note that we do perform an authorization on your card which allows us to verify that the card information was accurate and that funds are available. An authorization is a temporary hold on funds that will automatically expire after a given period. It is not a charge and your bank will not charge interest on an authorization.

How can I check the status of my order?

When you order ships, we will send an email with tracking information. You can also check your order status online. If you checked out as a guest, you can check your order status here. If you were logged into your account when you placed your order, you can login into your account to check order status here.

Can I still order the Pro 5 sander?

Festool asked all dealers, including The Tool Nut, to suspend taking additional orders for the PRO 5 sander on Friday, October 7th. Currently, we are not accepting additional orders. We placed an order for more than enough sanders to satisfy all pre-orders prior to this communication from Festool.

How do I get the $50 voucher?

The $50 voucher will be included in the Systainer with your sander. If can be used on the future purchase of any Festool power tool, but cannot be used for accessories or consumables. The voucher cannot be applied to the purchase of another PRO 5 sander, 201234. The voucher may be used in combination with our 10% off discount when you purchase a power tool with a dust extractor or MFT table. The voucher will expire on December 31st, 2017.

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