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Shipping/International Info
What is Priority Order Processing?
  In a rush to get your order? For a small fee, you can select the Priority Order Processing option for shipping and your order will be moved to the front of our queue, expediting shipment. Priority Order Processing does not guarantee delivery time or result in faster transit time. Priority Order Processing is only available for in-stock items.
Do you ship to my country?
 

Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will ship the following business day, Monday.

What are my payment choices?
 

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
 

It's our goal to make sure your order is processed quickly and efficiently. Every order from our FestoolProducts.com website ships via ground shipping for free.

Generally, if you submit your order before noon Eastern Time on Monday-Friday, it will ship the same business day. Orders placed after noon Eastern Time on Friday or during the weekend will ship the next business day. Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day. PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will ship the following business day, Monday.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

The Tool Nut ships orders using UPS Ground unless expedited shipping is selected. The UPS Transit Time map below gives rough estimates on shipping times from our New York state warehouse. We do not ship to P.O. Box addresses, so please provide a UPS deliverable shipping address to prevent delivery delays.

UPS Ground Transit Time


What is the return policy?
 

Please see our Terms & Conditions for complete details regarding our return policy.