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30-Day Money Back Guarantee
 

FESTOOL'S 30-DAY MONEY BACK GUARANTEE

We are so confident that you will thoroughly enjoy our tools, that we offer a 30 day money back guarantee. If you are not completely satisfied, your full purchase price will be refunded, excluding all freight charges. Unused and new accessories and consumables can also be returned within 30 days in original and new packaging. Used accessories and consumables are not returnable.

WARRANTY DISCLAIMER

Festool reserves the right to make changes or improvements on its products without incurring an additional obligation to make corresponding changes or improvements to products previously manufactured or sold. Festool reserves the right to discontinue products at any time without notice. All illustrations and photographs displayed in this catalog are the property of Festool and shall not be duplicated or reproduced without the express written consent

FESTOOL'S THREE YEAR WARRANTY

Festool offers a 3 year limited warranty, one of the longest in the industry. This warranty is valid on the pre condition that the tool is used and operated in compliance with the Festool operating instructions. Festool warrants that the specified tool will be free from defects in materials and workmanship for a term of 3 years from the date of purchase.

TERMS & CONDITIONS

You are entitled to a free extended limited warranty (1 year + 2 years = 3 Years) for your Festool power tool. Festool is responsible for all shipping costs during the first year of the warranty. During the second and third year of the warranty the customer is responsible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS Ground Service. All warranty service is valid 3 years from the date of purchase on your receipt or invoice.

Excluded from the coverage under this warranty are: normal wear and tear, damages caused by misuse, abuse, or neglect; damage caused by anything other than defects in material and workmanship. This warranty does not apply to accessory items such as circular saw blades, drill bits, router bits, jigsaw blades, sanding belts, and grinding wheels. Also excluded are "wearing parts," such as carbon brushes, lamellas of air tools, rubber collars and seals, sanding discs and pads, batteries, and Festool gear (hats and t shirts).

The obligations of Festool in its sole discretion under this warranty shall be limited to repair or replacement or a refund of the purchase price for any Festool portable power tool that is found to have a defect in materials or workmanship during the warranty period. FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED . ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.

Some states in the U.S. and some Canadian provinces do not allow the limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state in the U.S. and from province to province in Canada.

With the exception of any warranties implied by state or province law as limited above, the foregoing express limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. Festool makes no other warranty, express or implied, for Festool portable power tools. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise change the obligations or limitations of this warranty.

SERVICE ALL-INCLUSIVE REPAIR Program
 

FESTOOL'S SERVICE ALL-INCLUSIVE REPAIR PROGRAM

PROGRAM INCLUDES:

36 month warranty Three-Year Warranty with Free Repair Shipping

Parts 10-Year Parts Availability Guarantee

48 hour 48-Hour Standard Repairs

Festool notes that in recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Festool aspires to build and maintain meaningful relationships with each of customer, especially in times when they need help the most.

Festool's new SERVICE ALL-INCLUSIVE Program means that every Festool power tool comes bundled with an industry-leading package of offerings to support users and assist with any problems they might encounter with their tools. Don't forget to register your tools with us to make it easy to use these services when you need them!

FESTOOL'S SERVICE ALL-INCLUSIVE Program Includes:

  • 36-Month Comprehensive Warranty: The most comprehensive warranty in the industry provides coverage 36 months from the date of purchase.
  • 3-Year Free Shipping: Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.
  • 30-Day Money Back Guarantee: Customers are provided with a no-risk, 30-day money back guarantee. If they are not completely satisfied, they can return the tool for a refund.
  • 10-Year Parts Availability: Spare parts availability is guaranteed for 10 years, ensuring long-term support for your investment.
  • 48-Hour Standard Repair: Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.
  • Dedicated Service Hotline: Factory-trained service professionals are available for troubleshooting and questions about repairs at 888-337-8600.
  • Access Spare Parts Catalogs and Product Manuals: Fill out repair forms and mailing labels, and review video content online anytime.
  • Instructional Videos: A comprehensive library of troubleshooting and how-to videos are available online anytime.

Register Your Tools Today!

To take full advantage of the SERVICE ALL-INCLUSIVE Program, encourage your customers to register their tools today. Tool registration takes just a few minutes, but the benefits last for years.

  • Should you need to send your tool for repair or servicing, the process will be much faster.
  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire or other catastrophe.
  • Automatically enters you into our monthly sweepstakes where you have a chance to win more tools!
  • Access videos for demos and tips to help you get the most out of your investment
  • Expanded coverage - now includes any product with a serial number, including MFT/s, CMS Router tables, Sys-Ports and any other product with a serial number.

Register on lineRegister your tools online!

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